Samaritans

Work:

What we've done

Samaritans is a non-profit organization whose mission is to provide support to those impacted by suicide in a variety of ways, such as their 24/7 helpline, grief support services, and community education. The organization began 47 years ago and has since expanded all over the world. The Samaritans have answered over 3 million calls, chats, and texts from those who are struggling and have supported 15,000+ suicide loss survivors in their grief journeys.

In 2020, Samaritans decided it was time to revamp their existing website. Knowing the significance of the impact the Samaritans have on thousands of lives, we took this job incredibly seriously and we’re honored to have been chosen to rebuild it.

As we approached this project, the primary goal of the website was at the forefront of our plans: this website stands as the gateway to finding the resources the website visitors need. The website visitors typically fall under one of three categories: a person experiencing suicidal thoughts, a person who has lost someone to suicide, or a person who is interested in participating in suicide prevention workshops. Therefore, our number one objective was to provide the resources and answers to the website visitors as quickly as possible.

Secondly, we wanted to give Samaritans a fresh, modern, and accessible design that captivated visitors’ attention. Synonymously, we organized content very intentionally in order to effectively communicate the impact this organization has had on thousands of people through stories, testimonials, and images.

samaritanshope.org

I can’t say enough about how easy – yes, EASY – our web redesign process was. Bytes kept the project moving along, being cognizant of time and budget, every step of the way. They were very helpful in getting our team up-to-speed on accessibility requirements, and did it all with a positive attitude. As a one-person marketing team, this project could’ve felt very overwhelming and scary. Instead, Bytes was able to quickly understand our needs and our organization, knowledgeable in what designs would make the most sense, and extremely organized in the management of the project. I’ve done a happy dance every time I’ve looked at the site since launch, and have gotten wonderful feedback from our team. I would work with Bytes on a million more web projects, if I could! I am absolutely certain that the work they have done means that exponentially more people are going to be able to reach Samaritans’ and access our lifesaving services. What more can you ask for?

Allison Perri Newman