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Categories: Hosting & Support

10,000 Support Tickets (And Counting!)

Neil Armstrong walking on the moon, Gutenberg’s invention of the printing press, the first personal computer, Bytes hitting 10,000 support tickets. . .memorable, unforgettable, and life-changing milestones, right? Well, hitting 10,000 support tickets certainly feels pretty darn epic to us! Why? Consider each support ticket that we receive as a technical (or non-technical even) question […]

Categories: Hosting & Support

Social Media Algorithm Shifts: What You Need to Know

We know that not everyone is fluent in the language of social media, but we’re here to tell you that there are some important goings-on! First things first– the key to reaching a targeted customer base is ensuring that the content delivered resonates with them and stands out. We’re bombarded with hundreds of posts a […]

Categories: Digital Marketing Hosting & Support

Common Google Analytics Pitfalls – Getting It Right the First Time

When implemented and interpreted properly, Google Analytics can be an extremely useful tool in digital marketing. Since 2005 when Google acquired Urchin and began re-branding it as Google Analytics, the web statistics analysis tool has given site operators immense insight into their traffic. It is widely used, partly because of the full-featured free version, and […]

Categories: Hosting & Support

How-To: Maximize Your Technical Support Experience

Whether you’re receiving or providing technical support, I think we can all agree the experience has its ups and downs. ZenDesk, our support ticketing platform with which so many of you are familiar, says that 82% of people have cut ties with companies due to bad customer service. Now that’s scary! Upon reflecting on my […]

Categories: Hosting & Support

5 Ways to Protect Your WordPress Site From Hackers

WordPress sites get hacked for lots of reasons. Thankfully, most of these are entirely preventable with a few simple habits.   Way #1: Keep all your software up to date. The majority of attacks are based on vulnerabilities that have already been discovered, published, and patches released. You need to make sure you’re applying updates […]

Categories: Hosting & Support

We’re Excited To Welcome A New Member To Our Team!

What a busy summer we’ve had! We are excited to share with you that our hard working team has launched quite a few websites over the past month, which include: Artisan Engineering, CC Outdoor Store, Raptis Rare Books & Furniture Weekend.  The CC Outdoor store & Raptis Rare Books sites were both major e-commerce sites that were […]

Categories: Hosting & Support Web Design & Development

Let’s Talk about Security

This morning, Burlington Electric Department announced that they’ve disabled their online bill pay system, citing security flaws in how they store customer passwords.  They will be working to update their systems to meet modern security standards, and to put outside auditing procedures in place, before reinstating the system. The unexpected cost of this sort of […]